Job Description:
Responsible for technical support by phone, chat, email, and web ticketing interfaces to internal and/or external customer on software/hardware products, business processes, and services.
Participate in hardware/software projects and deployment plans. Analyze work group systems and recommend solutions.
Participate in hardware/software projects and deployment plans. Analyze work group systems and recommend solutions.
Execute production processes. Perform/manage changes to software / server environment. Drive day to day business needs by managing processes and/or workflow.
Responds to customer/client requests or events as they occur.
Develops solutions to problems utilizing formal education and judgment.
Some degree of judgment required in resolving non-standard problems.
Normally receives general instructions on most work.
Location: Bangalore, Karnataka
Experience: Freshres
Qualifications
B.E / B.Tech
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